187 Assistenza

187 Assistenza is a comprehensive tool designed for managing TIM Modem settings and seeking technical assistance for various services. This platform affords users the convenience of monitoring and tweaking their home modem from both nearby and remote locations using their MyTIM credentials, which can be further secured using a fingerprint for access.

The primary purpose of this service is to offer TIM users an efficient means to oversee their fixed line connection, conduct speed tests, and check service reachability. It provides a suite of modem management features, allowing users to update, restart, and configure Wi-Fi settings of their TIM modem. Moreover, this app facilitates the optimization of Wi-Fi networks, including managing their activation, handling guest networks, and evaluating Wi-Fi quality and coverage. Remarkably, it also offers a backup/restore function for Wi-Fi settings and the ability to share the Wi-Fi QR Code for easy network access.

For those seeking to enhance their network distribution within their home, this tool assists in checking TIM Wi-Fi repeater connections and planning the ideal positioning to ensure the best signal strength. An intriguing advantage is the WiFi Plus service, which constantly checks the Wi-Fi network's performance and delivers optimization suggestions.

Managing connected devices is also an effective process with this platform, as it allows for the control of connected devices, utilization of Wake on LAN for Ethernet-connected units, and organization of devices room by room through a home plan diagram. Users can manage USB sharing services and content on USB disks, as well as monitor the status of voice services on fiber lines.

The application's "Assistance" tab is invaluable for diagnosing line issues, handling troubleshooting for internet, mail, phone, and TV services such as TIMvision, along with providing updates on fixed network outages. It supports users in tracking the status of their technical reports and offers assistance through Angie, TIM's digital assistant.

For additional support, the "Other" tab contains technical guides, videos, and direct links to other TIM services, plus a store locator and a simplified Wi-Fi configuration tool using a QR Code scanner.

Completing the user-friendly design, the tool is compatible with Android smartphones/tablets, regardless of the mobile operator, and users simply need a TIM landline to utilize it. Furthermore, both the Privacy Policy and License Terms are accessible through the settings menu for those who wish to review them.